How to Save a Life - Visitor 3085
TLDR - We sometimes find ourselves in a position we didn’t plan to be in, and in that position and time frame, we have a chance to make an impact. It is very easy to ignore these moments and continue with our day-to-day — keep on working for another hour, accomplish another task. I urge you, as founders, employees, and people: don't ignore, pay attention, be responsible & responsive, and take action. You might just save someone's life.
As founders and employees in the behavioral health field, we are a resource for those who reach out for help. This is true even if we do not serve them directly. Make sure to answer everyone who reaches out to you, be suspicious of scams, but take ownership and act. Yesterday, I was working from home (the new normal), and at 2:31 PM, I received a notification on our website. Visitor 3085: Are you there?
I was excited to onboard another clinician to our Eleos Health platform- which is what this chat function is actually for, an automation tool for clinicians to join Eleos. It is important to mention that Eleos does not provide any therapeutic services, on it chat platform or at all. But then I saw a relatively odd message follow.
I read it once, paused in disbelief, and then I immediately replied.
There was no answer, and at that point I thought, Is this a real person? Will a real 9-year-old spell ‘pls’ and ‘rlly?’ Why would she send a selfie? And how did a 9-year-old child find our website?
Initially, I thought it was a scam. Being a founder of a fast-growing, digital behavioral health company, work is busy and the easiest thing to do is think, “Meh, another scam,” and archive the message. However, there is this chance that you are facing a real person who needs help.
I called 911. The officer on the line was already sure.
“It’s a scam,” he said.
I replied, “Oh yeah, that's what I thought, but if it were a scam, wouldn’t the person would ask for my details?”
“Yea I understand, I’m sending a police officer to your house.”
In a few minutes, Officer Emily A. Doss was outside my door. I grabbed my mask, greeted her, and showed her the messages. We tried searching for the email on google — nothing came up. Same with the name. We tried calling the Nottingham Police in the UK — didn’t work. I located the IP address of that kid provided Officer Emily A. Doss with the address. She left my house to continue her shift.
I came back to work and felt like I just spent an hour on some giant scam. Now I had to regain my focus. I even grumbled about to my wife later over dinner.
This is the update I shared internally when I wasn’t sure about this event. The next day, I received this follow up email from Officer Emily A.Doss
I still have a hard time believing this was real.
I wondered if I should share this experience or not. On the one hand, there are a lot of good people in this field helping others in times of crisis. However, sharing such an experience can also appear as self-promotion.
In the end, I’ll go with my gut feeling. It is my responsibility to share this with other founders, employees, and people. We sometimes find ourselves in a position we didn’t plan to be in, and in that position and time frame, we have a chance to make an impact.
It is very easy to ignore and continue with our day-to-day, keep on working for another hour, and accomplish another task. I urge you, as founder, employees, and people don’t ignore, pay attention, be responsible & responsive, and take action. You might just save someone’s life.
First I want to thank Officer Emily A. Doss. You are proactive, calm, and a true professional. And Tal Simon and the Wix team — thank you for always being available and providing the value when needed.